Support

Get in touch

Write to the support email in the details at the top of this page. To help us help you, include the app version (shown at the bottom of Profile), your iPhone model, your iOS version and what happened. Please do not send your password.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password and enter your email address. The app asks our server to email you a link to set a new password. Open the link on the same iPhone: it opens Dyld, where you choose the new password. The link works once, so if you asked more than once, use the newest email. Sign in with Apple and Continue with Google do not depend on a password you have to remember.

My history is gone, or I have a new iPhone

Your profile, meals, weigh-ins and daily check-ins sync to your Dyld account, so sign in with the same account and they stay in your account. The workout sets you log are kept only on the iPhone where you logged them in this version, and the app's files on your iPhone are not included in iCloud or computer backups, so those sets do not come back after you delete the app or change iPhone. Photos and body scans are never synced.

A plate scan shows a demo result

Until you download the on-device AI model, a plate scan shows a labelled demo result. Go to Profile, then AI Model, and tap Download. The file is about 2.6 GB, so use Wi-Fi and make sure you have free space. After it finishes, scans and the AI chat run on your iPhone.

A barcode was not found

Barcode and food-search results come from Open Food Facts, whose coverage varies by product and country. You can search for the food by name, or enter the calories and macros yourself from the Nutrition tab.

Voice logging does not work

Voice logging understands English. Check that Dyld is allowed to use the Microphone and Speech Recognition in the iOS Settings app, under Dyld.

The camera does not open

Check that Dyld is allowed to use the Camera in the iOS Settings app, under Dyld.

How do I cancel or manage Dyld Pro?

Open the iOS Settings app, tap your name, then Subscriptions. If you are subscribed, Profile also has a Manage Subscription row under Dyld Pro. Cancel at least 24 hours before the period ends to avoid the next charge.

How do I get a refund?

Apple handles refunds for App Store purchases. Go to https://reportaproblem.apple.com and choose the purchase.

My purchase is not showing

In Profile, tap Restore Purchases. It reapplies a subscription bought with the same Apple ID.

How do I delete my account and data?

Go to Profile, then Account, then Delete Account. The app asks our server to delete your account and every row that belongs to you there, then erases your data on this iPhone: your profile, meals, workouts, weigh-ins, goals, saved foods and exercises, reminders, settings and sign-in details. If the server cannot be reached, the app tells you what did not finish, and you can sign in and try again. If you are a coach, Delete Account also erases the audio files of your voice broadcasts. Deleting the app on its own does not delete your account. You can remove the downloaded AI model in Profile, AI Model.

An estimate looks wrong

AI food estimates are approximate. You can edit or delete any logged meal. Dyld gives general wellness information, not medical advice, so check anything that matters to your health with a qualified professional.